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HMRC Payroll
Manage your own payroll
Why does the system pay for a full week or month if an employee starts or leaves during the week or month?
Answer: The payroll software does not know your company policy when people work part months. So what you need to do is either enter a deduction on the employee's current period tab, or alter their pay at the bottom of their main tab (with their name on it) for one period.
Why does the software still pay full wages for people who are sick or absent for maternity leave?
Answer: The software does not know your company policy when employees are absent. If you want to deduct pay when people are away you should do it yourself by entering a deduction (a negative payment) on their period payments tab.
When I pay an employee SSP why does the system take it away again with an equal deduction?
Answer: Many employers continue to pay their employees when they are sick. So the software has an option to pay SSP, but then deduct it again on a different code so that the company can reclaim a portion of the SP from HMRC but the employee doesn't get paid twice.

If you don't pay your employee when they are away you need to switch off the deduction, which you do by unticking the "Offset SSP" box on the Advanced tab of the payroll maintenance form. In that case you will still need to enter an appropriate deduction for the employee for the days they were away, because the the software doesn't know how much to deduct for sick days.
Why are some or all of my employees not being paid?
Answer: There are several reasons why employees might not be paid. For example they might not have joined the company until after the current pay period ends. If you want to see a summary of the employees in a payroll with reasons why any of them aren't being paid you can click the "Status" box in the middle-right of the payroll form. This will list the reasons why any employees didn't get paid.
Why is the button for moving on to the next period greyed out?
Answer: Every time you alter anything on any employee the system will expect that employee to require recalculation. So the "Calculate" button will light up again, and the buttons for printing reports and advancing to the next period will be unavailable. So in that situation press the calculation button, check that ALL of the employees are now being correctly paid for the current period, and then press the button to advance to the next period.
Why are company names limited to 35 characters?
Answer: Company names are limited to 35 characters when submitting data to HMRC. Other fields in the software are also limited, such as employee names and addresses. We enforce these rules in the software all the time to minimise the chance of trouble at year end when the time comes to submit returns to HMRC.
Why isn't the system paying anything for an SSP/SMP/SAP/SPP absence?
Answer: There are many reasons why such absences may not attract a payment. If you want to find out the system's reasoning you can click on the absence line on the employee's absence tab, and then select 'Edit Absence' or 'View Absence'. The form that appears will show you the reason why the employee is not currently payable for the absence. Perhaps this will prompt you to supply more information in which case the absence may become payable next time the employee is calculated.