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Hospitality & Guest Services Courses
Hospitality & Guest Services Courses
View the overview
of any of our range of hospitality courses
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This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
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Course Title |
ASET Certificate in Catering Operations |
Objectives |
At the end of this course students will be able to:
• Describe types of caterers and catering operations
• Describe hotel catering functions and objectives
• Understand hotel catering organisations and policies
• Describe catering markets and events
• Understand the importance of market research and a marketing
plan
• Practice good client relations
• Understand the importance of working with other hotel
departments
• Understand menu pricing, planning and design
• Describe beverage planning and liquor laws
• Carry out function room set-up
• Understand the importance of production and service planning
• Describe additional client services
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Student Profile |
This course is designed for all people working in or entering service in a hotel catering environment and who wish to understand better the range of catering services required, and how these integrate with other hotel and client functions.
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Study Method |
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by telephone, mail and email.
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Course Outline |
Unit 1: Understanding types of catering operations, hotel catering policies and organisation
Unit 2: Catering markets and events
Unit 3: Marketing catering activities and services
Unit 4: Improving and maintaining client relations
Unit 5: Working with other hotel departments and functions
Unit 6: Meal functions and menu planning
Unit 7: Beverage functions and planning
Unit 8: Function room selection and set-up
Unit 9: Production and service planning
Unit 10: Other Client Services |
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Course Title |
ASET Certificate in Hospitality |
Student Profile |
This programme is designed for anyone working or planning to work in a hospitality environment to gain a broad understanding of the industry and job roles |
Study Method |
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by telephone, mail and email. |
Assessment |
The ASET certificate, which is a recognised award, is gained through completing a short series of written assignments plus a multi-choice style end-test. |
Course Outline |
Company and Candidate Information: Detailing Company Profile and Organisation, personal Job Description, Curriculum Vitae, Personal Development Plan and Aims and Objectives
Products and Services: Understanding how to receive guests, prepare rooms and offer a food and drink service
Customer Types and Requirements: The importance of understanding the different types of customers, defining products and services and ensuring customer satisfaction
Local Knowledge: Outlining details of local and regional transport, places of interest and services
Working within your Organisation: Understanding the physical environment, working within a team and Company rules and policies
Health & Hygiene: Detailing health matters and essential hygiene knowledge
Safety & Security: Understanding the general safety issues in the workplace, Security implications and legal and statutory requirements |
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Course Title |
Certificate in Starting a Tourism Business
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Objectives |
During the course students will examine a range of topics enabling them to understand the nature of tourism businesses and plan a successful tourism venture
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Student Profile |
This programme is designed for people who wish to gain an understanding of how to plan and establish a small tourism based business. No prior knowledge is required
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Study Method |
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support.
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Qualification |
Successful students will receive a Certificate in Starting a Tourism Business.
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Assessment |
Assessment takes the form of a series of tutor marked assignments
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Entry Requirements |
There are no entry requirements |
Time scale |
The programme takes place over a timescale to suit the student. Once registered, tutor support is available for up to one year or until completion whichever is the soonest.
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Location |
The programme is home or work-based enabling students to complete the course without having to attend scheduled college teaching sessions.
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Tutor Support |
Throughout the course, students will receive tutor support by telephone and by post. |
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Course Title |
Certificate in Starting a Tourism Business |
Objectives |
During the course students will examine a range of topics enabling them to understand the nature of tourism businesses and plan a successful tourism venture |
Student Profile |
This programme is designed for people who wish to gain an understanding of how to plan and establish a small tourism based business. No prior knowledge is required |
Study Method |
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support. |
Qualification |
Successful students will receive a Certificate in Starting a Tourism Business. |
Assessment |
Assessment takes the form of a series of tutor marked assignments |
Entry Requirements |
There are no entry requirements |
Time scale |
The programme takes place over a timescale to suit the student. Once registered, tutor support is available for up to one year or until completion whichever is the soonest. |
Location |
The programme is home or work-based enabling students to complete the course without having to attend scheduled college teaching sessions. |
Tutor Support |
Throughout the course, students will receive tutor support by telephone and by post. |
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COURSE CONTENT |
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The course is divided into eight modules, as follows: |
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Unit 1: The Potential of the Tourism Industry
Unit 2: Choosing whether to enter the industry
Unit 3: Operating a small tourism business
Unit 4: How to establish various types of tourism Businesses
Unit 5: Writing a business plan
Unit 6: Writing proposals
Unit 7: Community Tourism planning
Unit 8: Planning your Tourism venture |
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Course Title |
Certificate in Guest House Operations |
Objectives |
During the course students will examine a range of topics enabling them to understand the broad range of tasks required to be successful in running a guest house |
Student Profile |
This programme is designed for people who wish to gain an understanding of how to plan, establish and run a successful guest house. No prior knowledge is required |
Study Method |
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support. |
Qualification |
Successful students will receive a Certificate in Guest House Operations. |
Assessment |
Assessment takes the form of a series of tutor marked assignments |
Entry Requirements |
There are no entry requirements |
Timescale |
The programme takes place over a timescale to suit the student. Once registered, tutor support is available for up to one year or until completion whichever is the soonest. |
Location |
The programme is home or work-based enabling students to complete the course without having to attend scheduled college teaching sessions. |
Tutor Support |
Throughout the course, students will receive tutor support by telephone and by post. |
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COURSE CONTENT |
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The course is divided into eight modules, as follows: |
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Module 1 |
How to prepare a business plan for your guest house |
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Module 2A |
The legal aspects of your guest house |
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Module 2B |
English Tourism Council – Guest Accommodation guidelines |
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Module 3 |
Planning the building and its furnishings |
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Module 4 |
Developing a marketing plan |
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Module 5 |
Dealing with guests |
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Module 6 |
Superior food services in your guest house |
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Module 7 |
Maintaining the guest rooms and public areas in a guest house |
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Module 8 |
How to manage hygiene and safety in your guest house |
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES FOOD SERVICE
The course is made up of four elements:
Element One: Prep & Clear Table Service
Each student will be able to prepare an area for table service in an effective, hygienic and organised manner.
Element Two: Prep & Clean Counter Service
Each student will be able to prepare counter service areas in a hygienic, efficient and organised fashion.
Element Three: Provide Table Service
Each student will be able to provide table service in an effective, prioritised and organised manner.
Element Four: Maintain Customer Satisfaction
The student will learn at all times ensure that the satisfaction of customers is maintained through effective communication. This includes all aspects of customer care especially dealing with complaints and requests.
ASSESSMENT
Students must complete four tutor marked assignments to be eligible for the award.
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES BAR SERVICE
The course is made up of five elements:
Element One: Clean & Store Glasses
Each student will be able to clean and handle glassware in an efficient, hygienic and organised manner and understand the importance of preparing the glassware and cleaning area within the specified time frames.
Element Two: Prepare & Clean Areas for Drinks Service
This element provides the student with the skills to be able to prepare drink service areas in a hygienic, proficient and systematic manner.
Element Three: Prepare Keg & Cylinder Drinks
Each student will be able to prepare for use of kegs and gas Cylinders, and to be able be able to check for faults understand the importance of carrying out his tasks according to specifications.
Element Four: Maintain Cellar Store
The student will be able to maintain cellars / beverage store rooms in a hygienic, efficient and systematic way.
Element Five: Clean & Restock
Each student will be able to prepare drink machines/equipment in a hygienic, efficient and systematic manner, and must understand the importance of preparing the drink machines/equipment in accordance with specifications.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES BEVERAGE SERVICE
The course is made up of five elements:
Element One: Prepare & Serve Wine
The student will learn the skills needed to be able to assist customers in choosing a bottle of wine and serve the wine in the appropriate manner.
Element Two: Spirits & Liqueurs
The student by the end of this Unit should have a good knowledge of spirits and liqueurs and understand the importance of customer satisfaction and repeat business to the department and the organisation.
Element Three: Prepare & Serve Cocktails
This element teaches the student how to be able to prepare and serve cocktails according to recipe specifications.
Element Four: Prepare & Clean for Drink Service
This element provides the student with the skills to be able to prepare drink service areas in a hygienic, proficient and systematic manner.
Element Five: Provide Drinks Service
This element provides the student with the skills needed to be able to provide a drink service for licensed premises in an effective, prioritised and organised manner.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING |
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES FUNCTIONS SUPERVISION
The course is made up of five elements:
Element One: Prepare Functions
Students will be able to prepare Function Rooms for service in an effective, hygienic and organised manner and understand the importance of preparing the service area within the specified time frames.
Element Two: Provide Silver Service
Students will be able to provide silver service in an efficient manner and understand the importance of completing tasks in a professional manner in order to attract repeat business
Element Three: Supervise a Function
On completion of this unit, the student will know the principles of receiving food deliveries and safe storage of such deliveries and will be able to identify potential food hygiene hazards and react in the appropriate way to remedy such situations.
Element Four: Prepare & Clean Areas
The student will be able to prepare an area for table service in an effective, hygienic and organised manner and understand the importance of prioritising work and preparing the service area within the specified time frames.
Element Five: Maintain Customer Satisfaction
The student will learn at all times ensure that the satisfaction of customers is maintained through effective communication. This includes all aspects of customer care especially dealing with complaints and requests.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
ENROLL ON COURSE
BACK TO COURSE LISTING
|
|
|
Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES FRONT OF HOUSE [ADMINISTRATION]
The course is made up of five elements:
Element One: Handling Mail
The student will be able to deal with written communications and ensure secure delivery and storage thereof. The learner must understand the importance of sorting mail messages and written communications correctly.
Element Two: Maintaining a Booking System
The student will be able to maintain, determine, record and confirm bookings on a manual and computer system
Element Three: Guest Accounts & Departures
The student will be able to prepare customer accounts and deal with departures in accordance with organisational requirements to ensure a smooth check out process and maximise customer satisfaction.
Element Four: Maintain the Front Office Service
The student will be able to run a front desk operation and be able to handle over bookings and use sales techniques to maximise profit for the organisation.
Element Five: Handle & Process Payments
Each student will be able to prepare, operate a payment point and process payments efficiently as well as performing cashing up and hand over procedures.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES KITCHEN [HYGIENE] SKILLS
The course is made up of five elements:
Element One: Maintain Hygiene in Food Preparation
The student will be able to maintain hygiene in food preparation, cooking and storage areas. The learner must understand the importance of personal hygiene in food preparation and base performance on this knowledge.
Element Two: Clean Food Production Areas
The student will be able to learn the skills needed to clean food production areas and equipment according to organisational requirements.
Element Three: Clean & Store Crockery & Cutlery
The student will learn the skills to be able to clean and store crockery and cutlery according to organisational requirements.
Element Four: Clean Food Production Areas & Equipment
The student will learn the skills needed to be able to clean food production areas, equipment and utensils correctly and safely in accordance with organisational requirements and good hygienic practices, while using correct dilutions of cleaning chemicals and correct cleaning materials and equipment.
Element Five: Maintain Cleaning Programme
The student will learn the skills needed to be able to maintain the cleaning programme for kitchen areas and equipment according to organisational requirements.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES KITCHEN [STORES] SKILLS
The course is made up of five elements:
Element One: Accept & Store Food Deliveries
On completion of this unit, the student will know the principles of receiving food deliveries and safe storage of such deliveries and also will be able to identify potential food hygiene hazards and react in the appropriate way to remedy such situations.
Element Two: Maintain the Receipt Storage & Issue of Goods
The student will at all times ensure that security procedures and hygiene standards are complied with when receiving, storing and issuing goods in the workplace. This includes completion of relevant documentation, analysis of physical versus planned performance and the understanding of the legislation and practices involved.
Element Three: Handle & Store Food
The learner will be able to handle and store food hygienically and in accordance with organisational requirements and safety principles without endangering others
Element Four: Promote Food Hygiene
The student will learn to be able to maintain and promote food hygiene and safety procedures during food preparation, cooking and storage according to organisational requirements.
Element Five: Maintain Supply Levels
The student will be able to determine the supplies used by staff and arrange for replacements. Management of supplies includes maintaining an inventory, ordering, receiving and issuing supplies.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES CATERING (COOK/CHILL) SERVICES
The course is made up of five elements:
Element One: Promote Food Hygiene
The student will learn to be able to maintain and promote food hygiene and safety procedures during food preparation, cooking and storage according to organisational requirements.
Element Two: Cook Chill
The student will be able to safely and hygienically produce and preserve food by way of the cook-chill method according to organisational requirements.
Element Three: Cook Freeze
The student will be able to process, preserve and store food hygienically and safely using the cook-freeze method, according to organisational requirements.
Element Four: Cook Freeze Clients
The student will be able to provide a cook-freeze or cook-chill food service to the client’s satisfaction in accordance with organisational requirements.
Element Five: Handle & Store Food
The student will be able to handle and store food hygienically and in accordance with organisational requirements and safety principles without endangering others
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES
PREPARATION FOR A CAREER IN THE GUEST SERVICES INDUSTRY
The course is made up of four elements:
Element One:
Describe the Sectors of the Hospitality Industry
This element provides an understanding of factors influencing the industry productivity and the importance of providing a good service as well as the impact on the UK economy.
Element Two:
Identify Work opportunities
This element is to help you to identify sources of information related to various career opportunities and collect relevant information, and help you understand the importance of communicating with prospective employers or business clients regarding opportunities.
Element Three:
Source Information about Self-Employment Opportunity
This element is designed to help you identify and evaluate the different sources of information that will assist them in making the best decisions regarding self-employment opportunities.
Element Four:
Apply for a job or work placement
This element is designed to provide you with the applied competence to prepare a Curriculum Vitae (CV), compare your skills to available positions and submit applications with covering letters.
ASSESSMENT
Students must complete four tutor marked assignments to be eligible for the award
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES
BASIC SKILLS FOR THE GUEST SERVICES INDUSTRY
The course is made up of five elements:
Element One:
Verbal Communication
Each student must be able to interact verbally and non-verbally with others in various contexts and situations for a variety of purposes. The student will understand the importance of clear, audible verbal communication with both internal and external customers.
Element Two:
Perform Basic Calculations
The purpose of this element is to present students with various methods of performing calculations involving the four operations. The element seeks to reiterate the importance of performing and recording calculations accurately.
Element Three: Operate a Computer
Each person should be able to operate the computer at a basic level and help him/herself when needed to solve tasks and problems. This element covers these skills.
Element Four:
Develop Self within a Job
Students will able to analyse their own strengths and weaknesses, set objectives for self-development and implement a development plan in order to achieve these objectives.
Element Five:
Manage Own Development
Students will be able to identify skills and areas of development appropriate to his / her current and future position. This includes understanding the importance of a development plan with realistic, specific and measurable objectives relevant to him / her and in line with the organisation’s requirements, also stating review dates and realistic deadlines.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award
ENROLL ON COURSE
BACK TO COURSE LISTING
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|
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES
TRAINING INDUCTION SKILLS FOR THE GUEST SERVICES INDUSTRY
The course is made up of six elements:
Element One: Introduction to Training
This element provides the student with the basic skills needed to prepare and offer a training course for specific skills outcomes.
Element Two: Describe Layout, Services & Facilities of the Organisation
Students will be able to describe the physical layout of the environment, as well as, the services and facilities, which are available, and must understand the importance of being able to provide customers with appropriate information and understand his / her role as a representative of the organisation.
Element Three: Maintain Effective Working Relationships
Students will be able to contribute towards the smooth running of the department and be able to work effectively with fellow workers, and must also understand the importance of treating internal customers with respect and that confidentiality is a professional conduct issue.
Element Four: Introduce New Staff to the Workplace
The student will learn to be able to help new employees feel welcome and should assist them in becoming productive as quickly as possible.
Element Five: Conduct on the Job Coaching
The student should be able to develop others on the job, in a way that contributes to the overall effectiveness of the organization. It is vitally important to share as much knowledge and experience as possible for the long-term benefit of the industry.
Element Six: Plan & Conduct Meetings
All students must be able to plan meetings, draw up agendas, conduct meetings and prepare minutes, and must be able to carry tasks from meetings into work schedules and be prepared to chair meetings of various types.
ASSESSMENT
Students must complete six tutor marked assignments to be eligible for the award
ENROLL ON COURSE
BACK TO COURSE LISTING
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES GUEST SERVICES COMPUTER SKILLS
The course is made up of five elements:
Element One: Operate a Computer
Each person should be able to operate the computer at a basic level and help him/herself when needed to solve tasks and problems.
Element Two:
Maintain Data in a Computer System
The student will learn the skills to be able to capture and maintain data in a computer system.
Element Three: Microsoft Word
This element provides a comprehensive understanding of the functions and operation of Microsoft Word software
Element Four: Microsoft Excel
This element provides a comprehensive understanding of the functions and operation of Microsoft Excel software
Element Five: Microsoft Access
This element provides a comprehensive understanding of the functions and operation of Microsoft Access software.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
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Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES ACCOMMODATION (BEDROOM) SERVICE
The course is made up of five elements:
Element One:
Prepare Beds & Handle Linen and Bed Coverings
The student will be able to prepare beds and handle linen and bed coverings in accordance with organisational requirements. The student will understand the importance of maintaining guest comfort and satisfaction when making beds.
Element Two:
Service Toilet & Bathroom Areas
The student will be able to service toilet and bathroom areas, understanding the importance of hygiene and cleanliness to maintain guest satisfaction.
Element Three:
Cleaning Programmes for Own Area of Responsibility
The student will be able to develop and consistently maintain an effective cleaning programme for his/her area to ensure the safety of staff and customers. This includes identifying potential chemical hazards, frequent safety checks and on the job training which is recorded and as well as compiling with legislative requirements.
Element Four:
Service Guest Bedroom Area
The student will be able to service guest bedroom areas, understanding the importance of hygiene, cleanliness and organisational standards in order to maintain guest comfort and satisfaction.
Element Five:
Deep Clean Floors & Soft Floor coverings
The student will be able to deep clean floors and soft floor coverings, understanding the importance of hygiene, cleanliness and maintaining a safe working environment.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
|
|
|
Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES
GENERAL CLEANING OF GUEST ACCOMMODATION
The course is made up of five elements:
Element One: Clean Floors & Floor Coverings
The student will learn the skills to be able to clean floors and floor coverings, understanding the importance of hygiene, cleanliness and maintaining a safe working environment.
Element Two: Service Toilets & Bathroom Areas
The student will learn the skills to be able to service toilet and bathroom areas, understanding the importance of hygiene and cleanliness to maintain guest satisfaction.
Element Three: Handle & Dispose of Waste
The student will learn the skills to be able to handle and dispose of waste in accordance with organisational requirements, understanding the importance of disposing of waste correctly and base performance on this knowledge.
Element Four: Clean and Maintain Public Areas
The student will learn the skills needed to be able to clean and maintain public areas, understanding the importance of hygiene, cleanliness and maintaining a
safe working environment.
Element Five: Handle, Store Cleaning Equipment and Materials
The student will learn the skills needed to be able to handle and store cleaning equipment and materials, understanding the importance to themselves and the organisation of maintaining equipment in good working order.
ASSESSMENT
Students must complete five tutor marked assignments to be eligible for the award.
ENROLL ON COURSE
BACK TO COURSE LISTING
|
|
|
Student Profile
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to broaden their range of skills in providing services to guests and clients, and for gaining an accredited award for those skills.
Objectives
To develop the student’s knowledge and understanding of selected skills in providing services to guests and clients.
Accreditation
The course leads to the award of the Certificate in Guest Services from ASET, a leading UK awarding body recognised by the Qualifications and Curriculum Authority.
Students completing ANY four units will be eligible for the Diploma in Guest Services.
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration.
Assessment
Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 80 hours of study to complete.
Pack/Course Contents
- Studyguide
- Comprehensive study notes for each element of the course
- Self-assessment activities
- Assignments
- Tutor support
- Assignment marking & feedback
- Accreditation
Price
The cost of the course is £175 inclusive of learning materials, tutor support, assignment marking, ASET registration and accreditation.
Payment
Payment may be made by credit/debit card or cheque.
A deposit of £50 is payable at the time of registration. The balance may be paid in monthly instalments of £50.
COURSE OUTLINE
CERTIFICATE IN GUEST SERVICES ACCOMMODATION (HOUSEKEEPING) SERVICES
The course is made up of five elements:
Element One: Provide a Housekeeping Service
The student will be able to provide a housekeeping service within a designated area of work, understanding the importance of security, hygiene, cleanliness and organisational standards in order to maintain guest satisfaction and comfort.
Element Two: Maintain Housekeeping Supplies
The student will be able to maintain housekeeping supplies at the optimum level, within a safe and secure environment, and must understand how a shortage of supplies impacts negatively on providing the housekeeping service.
Element Three: Maintain Housekeeping Services
The housekeeper must be able to maint
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