Business & Finance Courses
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To provide participants with the knowledge and skills to manage effectively.
People wishing to understand the principles of managing themselves, resources, people and the legal framework which exists.
Effective Management
Employing People
Performance Management
Time Stress & Crisis Management
£175
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To provide participants with a broad understanding of management business finances.
People responsible in part or in full for the establishment and monitoring of business finance records and systems.
Book Keeping
Credit Control
Costing & Pricing
Management Accounting
£175
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To provide an in depth knowledge of marketing, advertising and promoting a business.
People who want to be able to market their business more profitably.
Marketing Your Business
Advertising & Promotion
Personal Selling Skills
£175
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To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests.
People who provide customer contact through meetings & telephone calls and who receive visitors and guests.
Customer Care
Caring for customers in face to face situations
Customer Service on the Phone
Caring for customers on the Phone
Reception Skills
Greeting visitors and guests
Security & Safety
£175
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To provide a framework for planning, evaluating and implementing a business start-up.
Anyone considering starting a new business who would like to compose a business plan.
Planning to Succeed
Market Research
Effective Marketing
Business Finance
£175
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To provide an understanding of the use and benefits of computer in the running and management of a business.
People who wish to improve their understanding of the benefits of using IT in business.
Using Information Technology in the workplace
Accounting with computers
£175
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To provide participants with the skills to manage office activities.
This programme designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment.
Customer Services
Personal Administration
Project Management
Communication Skills
Training Administration
£175
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To develop the candidate's knowledge and understanding of the basic records and financial controls required to run a successful small business.
This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector organisations. The programme is most suitable for people wishing to enhance their business finance skills and also for those studying for professional qualifications.
Basic Records
VAT
Payroll
Financial Accounts and their interpretation
The small Business & The inland Revenue
Costing & Pricing
Working Capital Management
Financial Planning & Control
£295
IAB
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To provide a general understanding of the principles personnel administration.
This programme is designed for people who wish to improve their knowledge and make a greater contribution to personnel administration. The course provides an introduction to Personnel Management and progression from this course could include studying for a CIPD qualification.
The course covers a syllabus of five modules:
Records, Systems and IT
Recruitment and Selection
Personal Development
Employee Relations
Legislation in Personnel
Full course details available on request
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£175
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To provide a broad understanding of the theory and practice of managing a residential or care home to high standards.
This programme is designed for people responsible for managing residential and care homes and for shift supervisors. Students are people wishing to set and maintain high standards of care and employ good practice in the management of resources.
Introduction, the internal & external environment
Duties and responsibilities of managers
Authority, power and delegation
Practical Management skills
Developing admissions and occupancy policies
Setting and maintaining home standards
Home management and administration
Home or work-based distance learning with tutor support
Commence at any time
Assessed through written assignments
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£175
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To enable students to choose and use methods of business communications appropriately.
This programme is designed for people who wish to improve their skills in selecting appropriate communication methods, and in delivering their message effectively.
The course covers a syllabus of six modules:
The Essentials of Communication
Sending Informal Messages
Sending Formal Messages
Two-Way Communication
Presentations
Advertising
Full course details available on request
£175
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To promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels
All people who provide a service to customers [internal and external] and who wish to maintain and improve the service which they provide.
The programme describes methods of ensuring that any service is geared to customers’ needs and expectations It is presented in modular format covering, measuring quality of service provision, setting standards and implementing improvements. The programme takes a case study approach throughout, demonstrating the impact of adopting good service delivery practice.
£175
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